Safety & Compliance
Instructions for Submitting the Request Form
If you have experienced an issue with one of our products or wish to report a safety concern, please follow these steps:
Describe the Issue: Provide a detailed description of the problem you encountered. Include as much information as possible to help us understand the issue.
Product Information:
Product name and model number.
Batch number or serial number (if available).
Date and place of purchase.
Incident Details:
Date and time of the incident.
Description of how the incident occurred.
Any injuries or damages resulting from the issue.
Supporting Documents: Attach any relevant photos, videos, or documents that help illustrate the problem.
Contact Information: Provide your name, email address, and phone number so we can reach out to you if we need further information.
Submit the Report:
REQUEST FORM
Follow-up Process
After you submit your report:
Acknowledgment: You will receive an acknowledgment email confirming that we have received your report.
Investigation: Our team will review the details of your report and may contact you for further information if needed.
Outcome: We aim to complete our investigation within [time frame, e.g., 10-15 business days]. You will be notified of the outcome and any steps we are taking to address the issue.
Further Action: If necessary, we may take corrective measures, such as product recalls or safety updates, to ensure the safety of our products.
Additional Help
If you need further assistance or have questions about the reporting process, please do not hesitate to contact us:
Email: info@barmahhats.com.au
Customer Service Hours:
Monday, Tuesday, Thursday
9am - 3pm
(Australian Eastern Standard Time)
We are here to help and ensure that your concerns are addressed promptly and thoroughly.
Privacy and Data Retention
We take your privacy seriously. The personal data you provide will be used solely for the purpose of investigating your complaint or safety report. This data will be stored securely and will only be accessible to authorized personnel involved in the investigation.
Data Retention: We will retain your personal data only for as long as necessary to complete the investigation, and in any event, no longer than five years after the data has been entered.
Data Security: We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, alteration, or disclosure.
For more information, please refer to our Privacy Policy.
Accessibility
Our goal is to make this webpage accessible to everyone, including individuals with disabilities. Key accessibility features include:
Keyboard Navigation: All interactive elements on this page are fully navigable using a keyboard.
Text Alternatives: All images and multimedia content are accompanied by text alternatives for screen reader compatibility.
Readable Text: We use clear, legible fonts and high contrast between text and background to ensure readability.
Responsive Design: This page is designed to be accessible on all devices, including smartphones and tablets.
If you encounter any barriers to access on this page, please contact us for assistance.